Returned Wire Transactions

Why was my wire transfer returned?

A: Wire transfers may be returned for various reasons, including incorrect recipient details, insufficient funds, or compliance issues. To determine the specific cause, please contact our Customer Support team with the transaction reference or confirmation number.

How can I resolve a returned wire transfer?

A: If your wire transfer was returned, our Customer Support team is here to assist you. Please provide the relevant transaction details, and we will initiate a thorough review to address the issue promptly. You can reach us through the ABC Bank platform or via email at [e-mail].

Can I get a refund for the fees associated with the returned wire transfer?

A: Refunds for fees associated with returned wire transfers are evaluated on a case-by-case basis. Please contact our Customer Support team with details about your situation, and we will assess your request accordingly.

How long does it take to resolve a returned wire transfer?

A: The resolution time for returned wire transfers varies based on the specific circumstances. Our team will work diligently to investigate and address the issue promptly. You will be notified of the resolution via email or within the ABC Bank platform.